At femmeglow, Ecologiq Business Private Limited we understand that sometimes plans change, and you may need to cancel your order. If you wish to cancel your purchase, please contact our customer service team within 24 hours of placing your order. This time frame allows us to process your cancellation request before your order is shipped.
If your order has not yet been dispatched, we will gladly cancel it and issue a full refund to the original payment method used at checkout. However, once your order has been shipped, we are unable to process cancellations. In this case, we recommend that you initiate a return once you receive your order, adhering to our return policy.
To cancel your order, please provide your order number and the reason for cancellation. Our customer service team will promptly assist you with the cancellation process.
Please note that items purchased during promotional sales may be subject to specific cancellation terms, which will be outlined during the sale period. We appreciate your understanding and support as we strive to provide you with exceptional service. If you have any questions regarding our cancellation policy, feel free to reach out to our customer service team, and we’ll be happy to assist you!
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